Metrolinx says it will begin introducing body-worn cameras for frontline staff across the GO Transit and UP Express networks this spring as part of a broader effort to improve safety for passengers and employees. The provincial transit agency confirmed that Customer Protection Officers, Revenue Protection Officers and Station Safety Ambassadors will be among the first personnel equipped with the devices.
According to Metrolinx, the cameras are designed to record audio and video during specific interactions, particularly those involving safety concerns, investigations or situations where passengers fail to present valid proof of payment in fare-paid zones. Officials say the initiative is intended to create clearer records of incidents while helping support fair and transparent interactions between staff and customers.
In addition to body-worn cameras, the agency also plans to install in-vehicle dash cameras across the GO Transit and UP Express system. Metrolinx said these cameras will capture activity both inside and around vehicles and will serve as another tool to strengthen incident documentation and improve operational oversight.
The agency noted that cameras will not operate continuously and will instead be activated only during designated situations. When recording begins, passengers will be able to identify it through a visible flashing red indicator light along with an audible signal. Metrolinx said these measures are intended to ensure transparency around when recording is taking place.
Metrolinx stated that policies governing the use of body-worn and dash cameras were developed in consultation with privacy specialists and comply with Ontario’s Freedom of Information and Protection of Privacy Act. The rollout follows a similar move by the TTC, which introduced body-worn cameras for Special Constables and Provincial Offences Officers in early 2025 after completing a pilot program. According to Metrolinx, the technology is expected to enhance safety while providing reliable documentation during interactions across the regional transit network.
